FAQ And answers, of course


How does SeatSync work?

The SeatSync mobile app facilitates the entire ticket transaction through the following process:

  1. Post: A Ticket seller posts tickets for upcoming events using the SeatSync mobile app, as well as the location where the transaction will take place.
  2. Request: One or more ticket buyers search the SeatSync posted tickets using a location-based map or a list of available tickets, then request tickets for purchase.
  3. Accept: The ticket seller accepts a buyer's request, committing the seller to the transaction, pending the buyer's final confirmation.
  4. Finalize: The buyer confirms that he will be purchasing the tickets, committing the buyer to the transaction and thus finalizing the deal.
  5. Exchange: Using SeatSync's live chat, the buyer and seller figure out the time they will meet at the place listed in the ticket posting. Once they meet and exchange tickets and payment, the transaction is almost complete.
  6. Rate: Finally, both parties use SeatSync to rate the transaction.

How does SeatSync work, Part 2?

You're a seller or a buyer, and either way you have four steps:

Ticket Sellers
1. Post Tickets
 
3. Accept Request
 
5. Exchange
6. Rate Transaction
Ticket Buyers
 
2. Request Tickets
 
4. Finalize Request
5. Exchange
6. Rate Transaction

When did SeatSync launch?

We launched in November 2012, for both Android & iOS.
Download SeatSync for iOS   Download SeatSync for Android

I want to sell my tickets. What do I need to do?

First, make sure you have a SeatSync account. Tap “Post Tickets” and search the listings for the event. Enter in the face value, sale value (what you’re charging), seat details for each ticket, and the location where you want to make the sale. All that information is required, but if you make a mistake you can go back and edit before a transaction finishes. Once that’s complete, your ticket will show in the listings and on our map for all potential buyers.
Once a buyer requests your ticket, click “Approve” or “Deny.” Once you approve a buyer, they have to confirm their offer still stands, and at that point the transaction is ready to occur. From there, use the chat function to figure out the time to meet at the exchange location. Meet up with your tickets, get your money, and you’re almost done. The last steps are to mark the transaction as complete, and then rate the buyer based on the quality of the transaction. Success!

I want to buy tickets. What do I need to do?

First, make sure you have a SeatSync account. Find a pair of tickets you want to buy, and request them. Once the seller confirms, you’ll get a notification that asks you to finalize and agree that you will buy the tickets. Once you do that, the tickets are as good as yours!
From there, use the chat function to figure out the time to meet at the exchange location. Meet up, get the tickets, pay the seller, and you’re off to the event. And please remember to mark the transaction as complete and rate the seller based on the quality of the transaction.

How can I trust this ticket transaction process?

SeatSync operates with several layers of protection, and we recognize that trust is crucial to the success of our model.

Account information
A user’s account is linked to an email address, and app features log the transaction location and chat history. This provides information on any potentially problematic transactions.
Rating System
Next, we have a user rating system that provides potential buyers and sellers with information on transaction history and previous ratings. This provides a strong incentive for users maintain a clean account. Because we will not allow a seller to manage multiple accounts with the same phone, good users will be easy to spot, and inexperienced users will want to earn positive ratings.
Digital Payments
SeatSync is considering partnering with digital payment facilitators, allowing users to pay each other digitally in lieu of cash.
Facebook Integration
Another feature we are exploring is to link a user’s SeatSync account to their Facebook account. The thought is that a person is less likely to be dishonest if their real name is attached.
The P2P & Collaborative Consumption Models
We have several more security ideas—some technical, some social—but at the end, we are relying on the same level of trust and community that eBay, Craigslist, Airbnb, and any other resale platform provides. The fundamental aspect of these markets is that when both parties mutually benefit from the transaction, it is much easier to trust each other.

What is the growth strategy for SeatSync?

We are always looking to network with investors, potential partners, and ticket enthusiasts. Please email contact@seatsync.com to discuss further.


What are a few of your favorite things?

Coffee; riding bikes; beer; Here Come the Mummies; arguing about the Bears, Vikings, and Packers; Wrigley Field; and coffee (again).


Why did you decide to build SeatSync?

Basically, the full story is at our blog, but we’ll give you the short version here. Graham was looking for tickets to a Notre Dame home football game, but it was nearly impossible to find tickets at a reasonable price. Fees of 10-15% on top of the inflated prices made ticket brokers a nonstarter. Most of the Craigslist listings were essentially spam posted by the same ticket brokers. The few legitimate tickets actually sold on Craigslist by real fans were snatched up so quickly it was impossible to keep track of the dozens of email strings between us and all the sellers. But after a ton of work, he found tickets at what he thought was a reasonable price, and made it in time to tailgate.
At the tailgate, he arrived to find a "live" ticket marketplace where tickets were selling at prices MUCH lower than what we paid. And their only method of "advertising" was a cheap cardboard sign stating "I have TWO tickets." Buyers just held up two fingers in the air, like a ridiculous beer-infused stock exchange.
The idea hit pretty hard: there has to be a better way. And so the concept for SeatSync was born... a mobile ticket marketplace, facilitating convenient transactions between real buyers and sellers in a transparent community.